Long term rentals not bookable online. Please call (855)-999-9812.

Sherkston's NEW Resort wide WiFi now LIVE!

July 31, 2017

By Darren Arcaro

Posted in: Sherkston Shores FAQ

Sherkston Shores NEW Wi-Fi

As you are all aware, Wi-Fi in the resort over the years has been a very hot topic. With such a vast amount of property and many obstacles in the landscape, it has been an on-going process to get where we are today.

We are proud and happy to announce Sherkston’s Wi-Fi network is now LIVE for use as of Thursday, July 27, 2017 .

What does this mean for our guests/owners during this time?

  • Guests will see the Wi-Fi network called "Sherkston".
  • You will automatically be sent to our log-in splash page.
  • There is no password or site # needed to log-in but must agree to the terms and conditions.
  • A 3rd party Wi-Fi team (Point of Presence Technologies) is handling all inquiries, questions, and technical support. - 1-877-811-2808

    They're available from 9am - 8pm, 7 days a week and the phone number is located on the WiFi portal (login) page. You can also obtain this phone number from Sherkston Shores' team, or from your welcome package.


Here are some commonly asked questions and self-serve technical suggestions:

FREQUENTLY ASKED QUESTIONS

How do I connect to the WiFi at Sherkston Shores?

The WiFi network is different than the wireless network you might be used to at your home. It is an OPEN network that doesn’t require a username or password, but it does require that you initiate your WiFi session from your device’s web browser (e.g. Firefox, Internet Explorer, Edge, Safari, Chrome).

There are a couple of simple steps you must take to get your computer, tablet, or mobile phone online:

  1. Find and connect to the WiFi Network from your device's wireless network settings.
  2. note: if you’re not sure how to do this, we have a help article that will show you how to do this using popular devices.
  3. Open a new page or tab in your favourite web browser and visit a web site.
  4. this will redirect you to the WiFi Login Page.
  5. The network will redirect you to the WiFi network login page.
  6. Click to Accept the terms.
  7. That’s it!

Notes:

  • this authentication method also applies to gaming consoles such as Xbox and Playstations.
  • if your device goes to sleep, is turned off, or becomes idle, it may be necessary for you to re-login again.
  • if you have any trouble connecting to the network, contact our help desk and we’ll help get you sorted out.

How much does the WiFi cost at Sherkston Shores RV Park?

The network is complimentary and there are no fees or additional charges to use the wireless features of the park.

Do I need a username and password? Or a Site # to connect to WiFi?

No, a login is not required, but you will need to access our portal page to accept the park's terms and conditions on our website after you connect to the WiFi network.

Can I stream online video from services like Netflix and iTunes?

Depending on the time of day, and the number of users online at the time, the answer is maybe, but probably not. To stream HD video from Netflix, you'll need approximately 5Mbps of WiFi bandwidth. If you plan on watching video from your mobile device, it's best to download the video from your home before arriving at the park, so you can watch it offline. Some streaming services such as Netflix and iTunes support downloading video to be watched at a later date.

I can't connect to WiFi. What do I do?

If you can't connect to the Sherkston WiFi network from your laptop, computer, tablet, or mobile phone, the easiest thing to do is turn your WiFi adapter on and off. This reset works almost every time but on occasion, it may be necessary to perform a hard reset by completely powering down your device, waiting 10-20 seconds, then powering the device on again. If you restart/reboot your device without physically powering down, your wireless adapter may not fully reset.

I'm connected to WiFi, but [mobile app] doesn't work. What do I do?

Connecting to WiFi is the first step. Often, newer mobile devices will automatically bring up the web page to login, however in some cases it may be necessary to do this step yourself by opening up a web page from your device, such as this one (http://resortwifi.ca). The network will automatically redirect you to the login portal page where you'll accept the terms and connect right away.

Are there certain parts of the park where I can't access WiFi?

We took great care to strategically place WiFi access points throughout the park. There could be areas (called 'dead zones') where the signal is weaker. The network team keeps a close eye on performance and signal strength and over time, we'll work to improve the signal strength of these areas.

How can I get help connecting to the WiFi network?

Our WiFi network management team offers a Help Desk number you can call and get help. They're available from 9am - 8pm, 7 days a week and the phone number is located on the WiFi portal (login) page. You can also obtain this phone number from Sherkston Shores' staff, or from your welcome package.

Am I permitted to use Torrent software to download?

No, please do not use torrenting software on the Sherkston network and remember to disable it when joining the network.

The difference between Sherkston Shores Network and your home WiFi

There are some important differences between the WiFi at your home versus WiFi at Sherkston Shores. If you’ve ever connected to the free WiFi at Starbucks, then you’ll be familiar with the setup here at Sherkston Shores.

Your home wireless router is likely protected with a password, whereas at the park, instead of a password, there’s a web page with terms you must accept prior to joining the network.

That means that although your device may be connected to the Sherkston Shores WiFi network, applications on your device will not work on the network until after you load up a web browser and agree to the network’s terms of use.

Here are some other key differences between the network at your home, vs the wireless network at Sherkston Shores:

  • Since the network is shared among the entire park, WiFi speeds could vary depending on the number of other people using it.
  • At your home, you probably only have one wireless access point. In the park, there are over a hundred access points. This means that as you travel through the park, your WiFi connection may drop as you reconnect to closer access points.
  • To ensure fairness across the entire network, speed caps may be in place the prevents your device from taking too much bandwidth from your neighbours.
  • If you have multiple devices connected to the WiFi network, they will not be able to communicate with each other. This is a security feature designed to protect all members using the network since the network has no way of knowing which devices are yours and which may be from another device you do not want connecting to you.

Troubleshooting a slow WiFi connection

Sherkston Shores is connected to a large, fibre-optic Internet connection that is shared with all park residents. This Internet connection has to be very fast in order to service all of the park’s residents and guests. There are a few things to consider when troubleshooting a slow connection:

  • your device may not have a strong signal to one of the park’s access point
  • your mobile phone, tablet, laptop, or computer may be using the Internet in the background
  • a nearby device could be interfering with your WiFi adapter
  • on very busy days, there may be too many users online at once

Does your device have a strong wireless signal?

There are many WiFi network access points located throughout the park and your device will attempt to connect to the access point with the strongest signal.

Most WiFi devices will indicate the signal strength they’re able to communicate with the network. If the signal isn’t 100%, a small wireless icon, often represented in the form of graphical “bars” will indicate a potentially weak signal.

Wireless signals have difficulty passing through objects such as metal and concrete. If you find you don’t have an adequate signal, see if it improves if you move around to a different location. Sometimes, even moving a few feet, or relocating to another room, or even moving outside will make a difference in the signal strength.

Are there other devices nearby that could be causing interference?

The network supports both 2.4Ghz and 5Ghz wireless communication. Some older devices only support 2.4Ghz, which is susceptible to interference from other devices operating in this same band. If you have a cordless phone, make sure it is either 900Mhz, or 5GHz (DECT) as older 2.4Ghz cordless phones can cause major interference.

Here are some common devices that may cause interference with your WiFi signal:

  • 4Ghz cordless phones
  • microwave ovens (while they’re in operation)
  • certain Bluetooth devices, such as game controllers
  • other WiFi routers, such as LTE hotspots

Is your device busy?

If your mobile phone, tablet, or laptop computer is busy using the network in the background, it could be using Internet bandwidth without you realizing it, giving the appearance of a slow network. For example, if you have Google sync your photos, or if you have services such as Dropbox, or Google Drive, your device could be syncing files over the network in the background.

Do you have a virus or malware scanner installed on your Windows laptop? It’s important to ensure your computer is protected from viruses and/or malware by using an up-to-date virus scanner. A computer infected with a virus can slow down the computer and the network.

Too many network users online at once

Finally, the cause of the slowness could be temporary. At times, when the park is very busy and there are many guests connected to the wireless network simultaneously and performing bandwidth-intensive tasks such as watching video or have video calls over applications like FaceTime the available Internet bandwidth may be reduced. Our network team keeps a close eye on the overall utilization and does their best to ensure the network performs well during peak times, but there could be times when the solution to slow performance is to wait it out and connect to the network during off-peak times.

"This new amenity takes Sherkston to the next level as a destination resort and a place to call "home away from home"! - Tony Breton (Sherkston Shores General Manager)

More Sherkston Shores Blog Posts